Frequently Asked Questions

Just a prescription from your Optician. Preferably, but not essentially a PD (Pupillary Distance measurement) as well.

Arrange an eye test with your Optician. Once the eye test is finished, request a copy of your prescription (which legally, they're obliged to provide). Request your PD as well and log onto www.onlineglassesstore.com where you'll save money on your eyewear purchase.

We can, but it is a service that we have to charge for. If you send your current glasses in, we can read the prescription on them, but need assurance that they are no older than 2 yrs from your last eye test. You just need to print off a mail order form from us and send them in using recorded delivery. We'll check the prescription and send them back recorded post for £5.

No, you can't rely on your contact lens prescription to be the same as your glasses prescription. For an accurate glasses prescription, please consult your optician.

Yes, you can send it by fax it or scan and email it to us. By Fax: 01472 690789 By email: support@onlineglassesstore.com If the prescription seems to be odd or misinterpreted, one of our team will contact you on the phone or email details provided to discuss your order.

Of course! When placing your order on our website, it will ask you your shipping details and country of residence. International shipping may cost slightly more than domestic mail but we have kept it to a minimum. Please check our shipping costs for further information.

We're sorry but unfortunately we can't take NHS vouchers.

It can be done, as long as you're happy paying the difference in price.

Because we are internet based and therefore have much lower running costs than the High St Opticians, we sell direct to you which enables us to pass on these cost benefits and offer good value for money.

PD means Pupillary Distance, it is the distance between the two centres of your pupils measures in millimeters. The benefit of having an accurate PD measurement is so that we can glaze the lens in line with your pupils. Many opticians don't provide this information, so we use an average PD taken from statistical data. If you have the PD information then great, but if not then there are two ways of obtaining it; 1) Ask your optician for it 2)Use a measurement ruler and measure it yourself or get a friend to measure it for you. We encourage customers to obtain a PD before they order, however if the PD is wrong, send them back with an accurate PD measurement together with our returns form and we'll re-glaze them or offer you a refund of 90% of the purchase price to cover our administration costs.

We cover lens powers between -20.00/ +10.00 SPH (sphere) and -6.00 CYL (cylinder)

If you can't read the hand writing of your optician, then you could fax us your prescription to 01472 690789 and we'll try to decipher it, or you could send it to us with a mail order form and we'll return it to you with your specs. If we can't read it either, you might have to go ask your optician to explain it.

We offer photochromic lenses as well as amber driving lenses, higher index (thinner) lenses, and prescription sunglasses lenses in a variety of tints.

Yes. We provide prescription sunglasses options for the majority of our frames, even some of the larger wrap around styles.

Unfortunately not at the moment, however this is something we're looking to offer our customers soon.

We endeavour to have your specs delivered to you within 3-7 working days. If we don't have your lenses in stock or you have a complex prescription this may take longer, however should not take longer than 10 working days.

We provide FREE postage and packaging to all UK based customers. Postage and packaging for customers within Europe is £3.95 and America is £4.95. Any customers wishing to place an order outside of those places should contact us before hand.

Unfortunately we cannot provide you with a refund on any deliveries, sorry.

Payment can be made on our website. We accept all major credit and debit cards, as well as Paypal and postal orders. Unfortunately we no longer accept cheques.

Most certainly. We use Paypal, a leading payment provider to ensure your credit and debit card payments are completely safe. We also offer Paypal payment service to those customers with Paypal accounts for fast and easy transactions.

Easy, tick the boxes in the returns form and stick them in the post back to us. Every pair of glasses bought from us carries a 30 day guarantee, so if you are unsatisfied for whatever reason, we'll follow your instructions outlined in the returns form to remedy the problem.

Simple, if you are unhappy with your specs, just pop them in the post back to us within 30 days of receipt together with the returns form and we'll refund your payment (minus 10% for re-stocking and admin fee) - no questions asked.